Most iGaming guides are vague. This one is not — every step here is specific, actionable, and based on how the platform actually works.
Before You Start
- A stable internet connection and a modern browser (Chrome, Firefox, Edge) for smooth gameplay.
- A valid email address and a device (desktop, tablet, or smartphone) that supports HTML5 games.
- Age verification: you must be at least 18 years old (or the legal gambling age in your jurisdiction).
- Familiarity with responsible gambling tools: deposit limits, loss limits, and self-exclusion options.
- Understanding of wagering requirements: most bonuses require you to bet the bonus amount a certain number of times before withdrawal.
- Check local laws: online gambling may be regulated or restricted in your country. This site operates under a Curacao license, and winnings may be subject to local income tax.
How to Sign Up
- Open your browser and go to the official website using Level up pokies.
- Click the “Register” or “Sign Up” button, usually at the top right corner of the homepage.
- Fill in the registration form with your personal details: full name, email, date of birth, address, and preferred currency.
- Choose a username and a strong password (mix of letters, numbers, and symbols).
- Agree to the terms and conditions (read them), and confirm you are over 18.
- Verify your account: check your email inbox for a confirmation link and click it to activate your account.
- Once logged in, you can make your first deposit and claim the welcome bonus (see next section).
Calculating Your Bonus
Bonuses at online pokies sites often come with wagering requirements. Let’s walk through a realistic example. Suppose you deposit $100 and receive a 100% match bonus up to $200. You get $100 in bonus funds. The wagering requirement is 35x (bonus + deposit).
Total playthrough = ($100 deposit + $100 bonus) × 35 = $7,000.
Not all games contribute equally. Pokies (slots) typically count 100% toward wagering. Table games like blackjack or roulette may count only 10% or less. If you play only pokies, every $1 bet reduces the requirement by $1. If you play blackjack, a $10 bet counts as $1 toward wagering.
To calculate how much you need to bet to clear the bonus: $7,000 / (game contribution rate). For pokies: $7,000 / 100% = $7,000 actual bets. For blackjack at 10%: $7,000 / 10% = $70,000 in bets. Always check the terms to see which games contribute and at what percentage.
Is It Safe?
The platform uses SSL encryption (256-bit) to protect your personal and financial data. It holds a valid Curacao eGaming license (No. 8048/JAZ). Important: While Curacao licensing is common, winnings from Curacao-licensed casinos may be subject to local income tax in your country. Unlike MGA or UKGC licenses, Curacao does not impose tax on players directly, but you must report winnings as required by your local tax authority.
Responsible gambling features are available: you can set deposit limits, take a time-out, or self-exclude directly from your account settings.
Financial Operations
| Payment Method | Minimum Deposit | Maximum Deposit | Withdrawal Time | Fee |
|---|---|---|---|---|
| Visa/Mastercard | $20 | $5,000 | 3–5 business days | None |
| Skrill | $10 | $10,000 | 24 hours | None |
| Neteller | $10 | $10,000 | 24 hours | None |
| Bank Transfer | $50 | $10,000 | 5–7 business days | May apply from bank |
| Cryptocurrency (BTC, ETH) | $20 equivalent | No limit | 1–2 hours | None (network fee applies) |
Withdrawals typically require identity verification (KYC) before the first payout. Submit a valid ID, proof of address, and proof of payment method. Processing time adds 24–48 hours to the withdrawal timeline above.
Fix It Fast
- Forgot password – Click “Forgot Password” on the login page. Enter your email to receive a reset link. Create a new password and log in.
- Deposit not showing – First, check your transaction history in your bank or e‑wallet. If the amount was deducted, wait 15 minutes, then contact live chat with the transaction ID.
- Withdrawal stuck on pending – Verify that you have completed KYC. Check your bonus wagering – if you have an active bonus, withdrawals may be blocked until requirements are met.
- Game not loading – Clear your browser cache and cookies. Ensure JavaScript is enabled. Try a different browser or use the mobile site. If still broken, report the game ID to support.
- Verification issues – Make sure documents are clear, all four corners visible, and the name matches your account. Accepted formats: JPG, PNG, PDF, up to 5 MB each.
Pro Tips – VIP & Loyalty Program
The VIP program rewards consistent play. There are typically four tiers: Bronze, Silver, Gold, and Platinum.
- Bronze: Earn 1 point per $100 wagered. Benefits: weekly reload bonuses, birthday gift.
- Silver: 1.2 points per $100 wagered. Benefits: faster withdrawals, personal account manager.
- Gold: 1.5 points per $100 wagered. Benefits: higher withdrawal limits, exclusive promotions.
- Platinum: 2 points per $100 wagered. Benefits: cashback on losses up to 15%, invitations to live events.
You accumulate points automatically. Once you reach 10,000 points, you can move to the next tier. Some casinos offer a loyalty shop where you exchange points for free spins or bonus cash.
FAQ
How do I reset my password?
Click the “Forgot Password” link on the login page, enter your registered email, and follow the instructions in the reset email.
What documents do I need for verification?
You need a government-issued photo ID (passport or driver’s license), a recent utility bill or bank statement showing your address, and a screenshot of your payment method (e.g., card showing last four digits).
How long do withdrawals take?
E‑wallet withdrawals are processed within 24 hours; credit/debit cards take 3–5 business days; bank transfers can take up to 7 business days. KYC verification adds 24–48 hours for first withdrawals.
Can I play on my mobile?
Yes, the site is mobile-optimized. You can access it via your smartphone or tablet browser. There is no native app; just open the site in your browser and log in.
What is the minimum deposit?
The minimum deposit is $10 for e‑wallets and $20 for credit cards and cryptocurrency. Always check the payment page for current limits.
Are there wagering requirements on winnings?
Only on bonuses. Regular real-money play has no wagering requirements. Winnings from free spins or bonus funds must meet the wagering conditions before withdrawal.
How do I contact customer support?
Live chat is available 24/7. You can also email support@domain.com (response within 12 hours) or use the contact form on the site.
Is my personal data safe?
Yes, all data is encrypted with 256-bit SSL. The site follows a strict privacy policy and does not share your information with third parties without consent.
Can I set deposit limits?
Yes, go to “Responsible Gambling” in your account settings. You can set daily, weekly, or monthly deposit limits, as well as loss limits and session time reminders.
Remember to always gamble responsibly. Use the tools available to stay in control of your play. Now that you know the ins and outs of signing up, calculating bonuses, and managing your funds, you are ready to enjoy a safe and informed gaming experience.